PartSource COVID-19 Update 

We know that the growing concern around COVID-19 has everyone feeling uneasy, especially as we face more changes to our daily routines and future plans.  In an effort to limit the spread of COVID-19 we are following provincial health guidelines that have been set out to protect our customers and employees.

Our stores are OPEN in Alberta, Saskatchewan, Manitoba and Nova Scotia, as anessential service, with CAPACITY LIMITATIONS.  In Ontario, effective February 16th stores will reopen for instore shopping in all areas except NORTH BAY, TORONTO, YORK & PEEL Regions.  These regions will continue with curbside pick up until further notice.  We encourage all customers to RESERVE PURCHASES ONLINE for Store Pickup prior to their visit.

Please check our store locator for details on store hours.  You can view our HOLIDAY HOURS here.

To respect physical distancing, please adhere to the following: 

Take advantage of curbside pickup when possible, with the option to RESERVE ONLINE & PICK UP in-store.

Ontario Stores will operate Curbside Only starting on December 27th 2020

Maintain a 2 metre distance between yourself and others.

Wait on the spot while in lines or at checkout areas. Please follow any instruction from store staff.

Contactless payment methods are preferred for the safety of both our staff and customers.

Returns will be accepted outside of our typical returns limitations. Please see an associate if you have any questions

CURBSIDE ORDER PICKUP will operate in the following way: 

• Call the store to place your order by phone. 

• The store will confirm time your order will be ready for pick up .

• Upon your arrival to the store, please call the store phone number and let them know your order details. 

• A staff member will provide payment and pick up instructions for you. 

At this time, some of our our value-added services will continue to be suspended until further notice.  

• Code Reading 
• Key Programming (keys that involve in-car programming)

To keep vehicles safe and operational we will continue to provide service to our COMMERCIAL Customers who operate auto service repair locations. Our employees will continue to take precautions, such as cleaning surfaces and encouraging strong hygiene practices among our team members. 

Our flow of inventory is being maintained and at this time we do not anticipate any interruption. We have suspended some processes to protect both our employees, customers, and communities: 

• Signatures are currently not required for deliveries although contact person and time of delivery is noted. 
• Signatures are not required for returns. Contact person is noted. 
• Upon request we are dropping deliveries in “touch free drop off” zones. 

We will keep you updated on any new developments. Your can also visit www.partsource.ca for updates.

Please continue to keep yourself and your family safe. We are doing the best that we can to navigate these uncertain times as they continue to evolve. We are working to help protect the well-being of our communities, customers, and our employees across Canada. They are facing uncertainty, and we are offering our support, flexibility, and understanding to help them manage both their health and peace of mind. 

Every business is doing their best to help right now. We thank our government officials and healthcare providers that are doing all they can to keep us all safe at this uncertain time. Our thoughts go out to those who have been affected by this unprecedented event. We are all in this together and must work together to get through it. Let’s continue to move forward together. 

For further details around Canadian Tire Corporation’s response regarding COVID-19 please click here.


Your PartSource Team